Refund Policy

Effective Date: 1st November 2025

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At Wonky Detailing, we take pride in delivering high-quality detailing services and ensuring our customers are satisfied with the final result. Please review our refund policy below.

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Satisfaction Guarantee

If you are not satisfied with the service provided, please inform us before the detailer leaves or within 24 hours of service completion. We will arrange a return visit to correct any reasonable concerns at no additional cost.

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Refunds

Refunds are generally not issued once a service has been completed, as the products and labour involved cannot be recovered. However, in exceptional circumstances where the service has not been delivered as agreed, a partial or full refund may be considered at our discretion.

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Deposits

Any deposits paid for scheduled services are non-refundable if you cancel, unless the cancellation is due to circumstances outside of your control and is agreed upon by Wonky Detailing.

If we must cancel or postpone a booking (e.g., due to weather), deposits will be carried forward to a new appointment date.

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Vehicle Condition & Results

Detailing results vary depending on:

• Age and previous condition of the vehicle

• Levels of staining, wear, or damage

• Condition of paint, fabric, or leather

• Prior repairs or coatings

We cannot guarantee removal of all stains, odours, scratches, or defects, but we will always provide the highest level of care and professionalism.

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Aftercare

Once the service is complete, it is the customer’s responsibility to follow any recommended aftercare instructions. We cannot refund issues arising from improper care after completion.

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How to Raise a Concern

Please contact us with your name, vehicle details, and photographs of the issue at wonkydetailing@gmail.com

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We aim to respond and resolve concerns as quickly as possible.